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[Closed] Black screen on TV only

Hi, 

I'm getting the black screen with sound and subtitles visible during playback. I use Roku to watch Viki and other apps on my Samsung TV. The HDMI cord is fine and Netflix and other apps are working. 

What could be the issue? Seeing many similar posts in the past.

Thank you,

Lisa

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  • 공식 댓글

    Hi wearpantsnotspan,

    Thanks for reaching out to Viki Community Support.

    We've seen your ticket on the Help Center and it has been attended to. We’ll be closing this to prevent confusion of multiple requests.

    Have a great day!

    Thanks,
    Darl

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