[Closed] VPN Proxy error message when I don't use a VPN

• 공식 댓글

  

  Dawn

  2023년 08월 06일 01:00

  Hello Joe, 

  Thank you for reaching out to Viki Community Support!

  If you are seeing the ‘You seem to be using a proxy or VPN’ error message on your screen, this means that our system has detected that you are using a VPN, proxy, or "unblocker" service. Our content is available in specific regions and Viki’s Terms of Use prohibit users from using technology or other means to circumvent our content protection mechanisms.

  However, if you see the error message while trying to play content that you believe is available in your region, please try following the steps listed in this VPN troubleshooting guide here.

  If you are still seeing the error message after you’ve disabled proxies, VPN services, or any other internet traffic routing software, please try these troubleshooting steps first to see if it helps solve your issue:

  1. Please submit this report, then try to reset your device. You will be redirected to an external website and by completing the report, you will be sharing your data with external parties.  If you still see this error message, please wait 24 hours from when you have submitted the report before trying to watch it again. 
      
  2. Try deleting the cache and cookies of your device as well to see if this helps. For more information on how to do this, please see this FAQ here. 

  We hope this helps! Feel free to contact us for other concerns via our Help Center at watch.viki.com/TechSupport.

  Thanks, 

  Dawn

  댓글 작업 고유 링크

게시물 댓글 달기가 중지되었습니다.