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[Solved] Issue: Unable to rent "STARGAZER: ASTROscope"

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Michelle (CX)
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Our team is aware that are issues with renting the show <STARGAZER: ASTROscope> on various devices:

  • Viki website: 'Rent' button missing
  • Viki apps: Error message to update the app after clicking on Play

Sorry for the inconvenience caused and we're working hard to get this resolved. More details will be shared soon.

Thank you for your patience!

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    Michelle (CX)

    Hi there,
     
    The issues have been fixed by our engineers and the show is now available for rental on our website and on selected apps. 
     
    We sincerely apologize for any inconvenience that might have been caused.

    1. If you're still unable to see the 'Rent' button on our website, please clear your browser's cache/cookies first before trying again. 
       
    2. If you are still having issues playing the show on your app, please delete and reinstall it before trying again.

    Otherwise, please feel free to write to our Support Team at watch.viki.com/BillingSupport if you need further assistance with your rental.
     
    Thank you,
    The Viki Team

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