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[Closed] viki standard not working

I have payed for viki standard but I still can't watch locked episodes. can someone help? im watching on my MacBook laptop

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    Hello 8ss67pxftp_673,

    Thanks for writing to Viki Community Support about your subscription concern. 

    We're sorry to hear that you're unable to access some episodes despite having a subscription. As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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