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[Closed] Viki Pass Plus not working

Hi, how do I correct my Viki Pass, my subscription is the plus and now I am being asked to "subscribe" again. I can't see my series, they show advertisements.
The payment is made via apple billing

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    Hi perajosefina_137,

    Thanks for reaching out to Viki Community Support about your subscription issue. 

    We've seen your ticket on the Help Center and it has been attended to. We’ll be closing this to prevent confusion of multiple requests.

    Should you have any further questions, please feel free to contact us anytime.

    Have a great day!

    Thanks,
    Darl

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