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Video playing issue on my device

My device is vivo y73 and the viki video does not load on my device. I tried restalling the app mutiple times but still the same problem exist. I even check the drm compatibility and it seems that my device is compatible. So, could you please help me resolve this problem?
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    Hi medhamahamuni123_379,

    Thank you for writing in to Viki Community Support.

    I'm so sorry that you're experiencing this video issue on the Viki app.

    Could you also try to restart your home internet network. For more details: Helpful steps to troubleshoot video issues

     

    If the issue still occurs, please send the following information?

    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • Does this occur when you use 3G/4G?
    • For Android users, please download the SafetyNet Test and share your results with us.
    • Your internet speed. To test this download this application and share the results: Android or Apple
    • Screenshot of the issue or the error message you see.

    Thank you so much for your help. I'll look forward to your reply.

    Best,

    Lyn
    Viki Community Team Member

    Note: To reply to the thread, click "View Post" in the email notification. Responses to the email notification will not update the thread and will not be received.

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