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[Closed] I'm a QC and I've been charged for Viki Pass Plus

I'm  a QC since March, 2020, I already had Viki Pass Plus, the next month of payment I received a notification that said that I was charged for the Viki Pass Plus with 100% off, next I read that I had to cancel my subscrition to get Viki Pass free, I did it a month ago, today it appeared that I didn't have Viki Pass Plus so I clicked on "renew" and I received a notification about 9.99 USD charged to my account.

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    Hello natysnow239,

    Sorry to hear you're experiencing this issue.

    To help you with your concern, we will be contacting you via a ticket in the Help Center shortly to further assist you.

    Kindly respond there as well, as this post will be closed to avoid confusion of multiple requests.

    Thank you,
    Anj

    Viki Community Team Member

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