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[Closed] Can't Chromecast

Same problem as many many other posts. Trying to watch Imperial Coroner. At first reinstalling ap worked but not now. Come on Viki get this fixed as we all pay for this service
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    Hello briangrounsell_554,

    We're so sorry you’ve had to deal with this issue on the Viki app on Chromecast. We're aware of some of the issues on Chromecast and we're doing our best to fix them.

    In order for me to be able to completely understand the issue you're having, are you able to provide me with the following details, please?

    • An exact description of the problem you're experiencing
    • Do you see any error message on your TV screen? 

    I'll look forward to your response.

    Thank you,

    Charisse
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Thanks Clarissa.

    When I press the cast button on my Samsung Galaxy S9+ it appears to load then program to my Tv then I get just the blue logo and the program doesn't play. It also locks up the ap on my phone. Sometimes it says Undefined on the TV screen before just going to the blue logo.

    Its been happening for maybe one week and initially I was able to fix by uninstalling and reinstalling the Viki ap, but that no longer works.

    Now it just doesn't work.

    Regards Brian

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  • Hello Brian,

    Thanks for sharing this with us!

    We're aware of this Chromecast issue and our team is working on it.

    Since you're seeing the 'undefined' error message, do follow this post for updates as this duplicate topic would be closed.

    As we're not able to provide an estimated date for the fix now, we also suggest watching directly on our website Viki.com or on the apps in the meantime.

    We appreciate your patience and understanding in this matter.

    Thank you,

    Charisse
    Viki Community Team Member

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