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System failure

Tried everything but still can't cast to my TV. For past 2 werks. Still having to Watch all favorite shows on my Android. Not good for my eyes.
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    Hello christiansistas_938,

    We're so sorry to read you're experiencing this issue with Chromecast.

    To make sure this is not an app issue can you please try the following?

    1. Log out from your account
    2. If you're on an Android device, clean the cache and cookies on your device
    3. If you're on a mobile device, uninstall and reinstall both the Viki and Google Home app on your device. Then turn your mobile device off and on again.
    4. Reboot your Chromecast device from the Google Home app
    5. Turn off your internet router, wait 30 seconds, and turn it back on.
    6. Make sure Chromecast is connected to the same Wifi network as your device. Also do note that they are either on the same 2.4GHz or 5GHz wifi network.
    7. Log back in to your Viki account and try casting again.

    Are you still having the same issues with the Viki app and Chromecast? If so, can you please provide the following information?

    • An exact description of the problem you're experiencing.
    • The model and OS version of your device.
    • A screenshot or short video of the error message or issue.
    • The model number of your Chromecast device.

    We look forward to your response!

    Thank you,
    Charisse
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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