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Stop renewing subscription

I want to stop renewing my subscription In Viki Pass Basic (Annual)
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    Hi gzkaia231_645,

    Thank you for contacting Viki Community Support.

    I'm sorry about the confusion on how to cancel the renewal.

    Here are the steps:

    1. Go to the Subscription & Settings page on your web browser and click on 'Cancel Plan',
    2. Select 'Confirm Cancellation' on the pop-up prompt.
    3. The page will refresh with a cancellation confirmation shown and you may take the one question survey to share your feedback.

    For more information, please refer to the instructions in this FAQ: How can I cancel my Viki Pass subscription?

    After cancelling, you will receive an email confirming that your subscription is cancelled. You will also continue to see subscription benefits until the end of your current billing period.

    If you encounter problems cancelling, please know that you're always welcome to use Viki Pass again.

    Thanks,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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