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[Closed] "undefined" error message

I have not been able to stream to my chrome cast from the viki app. The app will seem like it is loading, then it says "undefined" on the tv screen before it then only shows the Rakuten logo, while on my phone the show is still loading. Been going on a couple days....help!
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    Hi there,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests. Please help to respond on that ticket as well and we'll assist further. 

    Cheers,
    Michelle

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  • One note: I put in a help request...but I still have an open request from 4 months ago for another issue, and nobody ever replied to that one! So if anyone can propose a solution, that would be great!

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