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[Closed] Subtitles not syncing (Too fast)

When I use chrome cast from my iPhone the subtitles are too fast for my screen and this happened for different shows so it wasn’t a coincidence. I’ve tried uninstalling and reinstalling the app on my phone, checking for software updates and resetting my chrome cast too. The last I talked to Viki support about it they said they’ll look into it but now I’ve had this problem since May 2nd and I have no real solution.
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    Hi 13tranannie_233,

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests. 

    Our team is still working on this issue and updates will be sent via the ticket raised in Help Center.

    Cheers,
    Lyn

    Viki Community Member

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  • I have the same problem ! 😩

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  • Hi linaparks,

    We're sorry that you're experiencing this subtitle out-of-sync issue on Chromecast. Our team is aware of it and will be looking into it as soon as they can.

    In the meantime, we suggest watching directly on the app or at Viki.com. 

    Please follow this post for updates.

    Cheers,
    Lyn

    Viki Community Member

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