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[On-hold] Can't watch viki plus shows on Roku

I bought Viki plus a few days ago. Today, I cannot watch certain shows on the Roku or on the computer, but the show is available on my phone and on the website. I keep getting the show blocked message. I removed the Viki app and reinstalled it. I have logged out and paired with viki.com/roku, and still I cannot even see my continue watching nor the show I want to watch. My Roku is updated, too. What's going on? I read a similar post posted in 2020 and the Viki team said they had fixed the problem. How come I still encounter this problem today? 

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    Hi whouselefthand_391,

    We're very sorry about this and thanks for letting us know about the issues on Viki Plus Shows on Roku.

    Our team will be looking into this and we will let you know once there are any updates.

    In the meantime, we suggest watching another show or watching Viki Plus shows on another supported device.

    Hope this helps for now.

    Thank you,
    Lyn

    Viki Community Team Member

     
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  • Thank you very much. Please update me once it is solved. 

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  • Hi whouselefthand_391,

    Could you let us know more information about your issue?

    • What is the exact error message you see when trying to watch the affected shows? Can you share a photo of this?
    • What are some show titles with this issue on both your computer and roku?
    • Have you checked that you are logged into your correct account with the subscription? You may check your profile page for your username whouselefthand_391.

    Thanks for you help!

    Best,
    Michelle

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  • 1. The error message is in the following picture. "Something went wrong here. Please try loading the video later"

    2. My computer is fine, but the shows on TV are not able to be played. All the Plus shows are not able to be played, including those in Kocowa. 

    3. Yes, I am sure that I logged into the correct account. I logged into the webpage first using my laptop and had RokuTV send a verification code to the webpage on my laptop. I logged into Viki on TV using this method. 

    Thank you very much.

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  • Hi whouselefthand_391,

    Thanks for providing more information! We have shared this with our team who will investigate your issue.

    In the meantime, we suggest watching the affected Plus shows directly on your computer or on another supported device.

    We'll be in touch again.

    Best,
    Michelle

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