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Error in viki

App is opening but dramas are not opening. I reinstalled more than 7 times Plzz check and help me solve the viki
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    Hi yakavi660_773,

    Thanks for reaching out to us.

    I'm very sorry that you're facing video issues while using Viki App. 

    Could you first please try the following:

    1. Reboot your device
    2. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    If after doing above issue still occurs, please send the following information:

    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • Does this occur when you use 3G/4G?
    • What's your device and Operating System version?
    • What version of the Viki app are you using? You can find it on the app settings.
    • For Android users, please download the SafetyNet Test and share your results with us.
    • Your internet speed. To test this download this application and share the results: Android 
    • Screenshot of the issue or the error message you see.

    Thank you so much for your help. I'll look forward to your reply.

    Best,

    Lyn

    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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