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[Closed]Can't Upgrade

I'm trying to upgrade from standard to plus but I keep getting this error message "Your subscription cannot be changed as it does not match with either your Google Play or Viki account. Please try again with your other Google Play or Viki account." I dont understand what this means. I've only used 1 account on Viki
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    Hi epicoway_658,

    Thank you for reaching out to us.

    Since we may need to ask for personal information to resolve this concern, we have created a ticket for you in Help Center.  We'll be closing this to prevent confusion of multiple requests. 

    Thanks,

    Lyn

    Viki Community Member

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