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[Closed] Subtitles not working

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scurveecookie05_14
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After logging out and even deleting and reinstalling the roku app, once again none of the subtitles are working for any of the shows Im trying to watch. "I Hear Your Voice", "1% of Something", "Oh My Venus"... all of them where the subtitles are 100% and have worked previously. It's getting extremely frustrating to go through this every few weeks.
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    John Rey
    (편집된 시간 )

    Hello scurveecookie05_14,

    I’m sorry that you're experiencing issues with Viki on your Roku TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Turn your device off and on again.
    2. Log back into your Viki account by following the steps here.

    As subtitle language, size, and style of your Viki Channel is determined by your Roku device's system settings, please try these steps to adjust your subtitle settings too:

    1. Visit the Main Menu of your Roku device's homepage
    2. Select Settings and look for System then Language
    3. Select 'English' or the desired language for your system
    4. Once you're done, return to the Viki Channel and check that the 'CC' icon on the bottom left of the video screen is togged on in blue
    5. Press * on your remote and select <On> under the captions options.

    Are you still having the same issues with the Viki channel? If so, can you please provide the following information?

    1. Which device and model number are you using? (Go to the Roku homepage > Settings > System > About)
    2. The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
    3. Which specific movies or episodes are causing this issue? Please give examples.
    4. A screenshot/photo of any other error messages/page you see

    I'll look forward to your response.

    Cheers,
    John Rey
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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    glitzymama

    I am having the same problems with my apple tv too. I should not have to keep logging out, logging in, etc just to see subtitles for a few sentences and then they disappear again. I have updated my apple tv, logged out, logged in, deleted the app, reinstalled the app, you name it. I am trying to re-learn korean but I am nowhere proficient enough to understand korean without subtitles (I unfortunately am a terrible student lol but I am not giving up). Please fix the issue asap.

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    Nina

    Hi glitzymama,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,

    Nina 

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