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[Closed] content blocked

I am a Viki Plus Pass subscriber. Watching shows on Roku. Cannot watch latest episodes on followed shows. Message pops up (The content is blocked. Please subscribe to Viki for full access.) What's going on?

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    Hello harris1223_749,

    Thank you for contacting Viki Community Support.

    I looked up your email address in our system, and see that you're getting Viki Pass benefits whenever you login on your account.

    If you still can't see subscription benefits, I can recommend you to take the following steps:

    1. Log out from your account
    2. Log back in to your account with your registered email address

    If that doesn't fix the problem please let me know and I'll be glad to help.

    Thank you,
    Kristoffer

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  • Hello. Im having the same issue. I log out and log in on my account but I keep getting the same pop up message. What to do?

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  • Hi pollydpogi_435

    Thanks for writing to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your issue and device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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