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LynViki Community Team Member
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please help me I renewed my subscription for another year in march of this year however as of April 21st, I am unable to access the app. I have a smart TV and an HD TV and do not know how to update the app.
please help as I have enjoyed watching Korean dramas and movies. I do not want to cancelled my subscription.
thanks Helen Pulliam
Thanks for writing back.
I'm very sorry to know that you're unable to watch your favorite shows yet due to error on your Fire TV.
To install the update on your TV or other devices, check steps here: How to Install or Update the Viki App?
Once done, you may then log in using email or device code, guide is shown here: How do I log in to Viki?
If you forget your password for Viki account, follow steps here.
I hope this helps. Please let me know if you have questions.
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