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All videos stoped

I have been unable to watch any drama since 3 days, when I open the application it keeps downloading and then a message appears saying the is some issue and going to solve it soon. Please answer me

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    Hi gkassem97_988,

    Thank you for writing in to Viki Community Support.

    I'm so sorry that you're experiencing this video issue on Viki with Android.

    Could you first please try the following:

    1. Delete and Reinstall the Viki app
    2. Reboot your device
    3. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    If that does not work, please let me know and include screenshots.

    Cheers,
    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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