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I can't get an update on my VIKI app on my Roku

I have gone through all the directions I have been told and I click to update app and it says  update, but I still can't get on Viki through my Roku. It always says I need the latest update of the app. It was working fine yesterday and now it's not. Please help.

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    Hello Felicia and Hoa Dang,

    I'm sorry to hear that you experienced these issues!

    Since the time that you submitted your request, we have released an updated version of the app that should resolve the problem. Please update your application and make sure it's version 2.11.2.

    Please let me know if the problem persists for you after the update and I would be happy to look into it for you!

    All the best,
    John Rey
    Viki Community Team Member

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  • i got the same problem

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  • I have the same problem. I even uninstalled and reinstalled the viki channel but nothing is working. 

     

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  • Hi billy_aquino,

    We will be creating a ticket for your concern at our Help Center. Please check your email as we will be contacting you shortly to help you resolve your concern. We'll be closing also this to prevent confusion of multiple requests.

    Kind regards,
    John Rey
    Viki Community Team Member

     

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