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[On-hold] Continue Watching not updating on Viki app

I noticed that recently my "Continue Watching" queue doesn't update. This is a problem at every devices on my account (web, tv app, phone app). I've tried closing the app and reboot but doesn't seem to help. There's no watch history either so it sometimes hard to know where you left off if you're watching multiple shows. 

Does anyone else had this problem before and know how to fix it?

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    Hi sphanich,

    I'm sorry that you're experiencing this issue.

    Our team is aware of it and will be looking into it as soon as they can. I forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

    Hope this helps for now.

    Please do let me know if you have any additional questions or concerns.

    All the best,
    John Rey
    Viki Community Team Member

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  • Thanks John! Hope this will be resolved soon.

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  • Hi sphanich,

    Just to provide an update: Your watch activity will now take about 15-30mins before it is updated on 'Continue Watching'.

    Our team is still working on improving this but we greatly appreciate your patience and hope this helps for now.

    Thank you,
    Michelle

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  • Hi there, I too am experiencing the same issue. For the last two months my continue watching list, or any show I am trying to continue, so this is not bound only to continue watching section of the app, has not properly saved or loaded the current point of an episode where I left off. It usually starts at the beginning of the episode or somewhere within the beginning 18 minutes of the episode. All shows have been affected by this. Have been able to repeat issue on multiple iPhones, Androids, Roku’s and support smart TVs. It’s getting old having to keep a time stamp of where I left off on every show especially when I can be bingeing 4-5 shows at a time. Hope this get fixed soon.

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  • Hi j12rammstein_rocks_470,

    We are terribly sorry for the inconvenience that it may have caused you.

    Our engineering team is doing their best to fix this problem.

    They will contact you soon.

    Best,
    John Rey
    Viki Community Team Member

     
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