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[Solved] I can't play any video

Hello, 

I'm unable to play any video when I'm using the browser on my Chromebook. It shows this error:

I tried the steps for troubleshooting and waited for the maintenance to be finished (this happened on the 15 of this month March) but as you see, I tried again and it still doesn't seem to work. Although, it works on the app on my phone.

Is there anything I can do? Thank you for always delivering and making my drama experience incredible!

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    Hello porrnessianparapio,

    Thanks for writing to us! We're sorry you're experiencing these problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    • Log out from your account
    • Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    • Close your current window, then launch a new window
    • Log in to your Viki account
    • Try again from another browser

    Also, since you're using a Chromebook it is best to download the Viki app instead of watching thru a browser for a more seamless experience.

    Are you still experiencing these issues? If so, could you please share with us the following information?

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • Your current location
    • A screenshot or screencast of the error message or issue
    • Your console log and network HAR file. For more information on how to locate these, click here.

    We look forward to your reply!


    Best,
    Kristoffer

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Wow, Thank you for suggesting that! I have no idea why I didn't think of downloading the app on my Chromebook sooner, but thank you!; it's been resolved.

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  • Hello porrnessianparapio,

    Thank you so much for your response and for being part of our community. We're so glad this issue is now fixed for you.

    If you have any other questions or concerns don’t hesitate to ask. :)

    Cheers,
    Kristoffer

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