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[Closed] Videos Freeze and Won't Load

It's been about a month or so since I've watched any dramas on Viki. I've come back and I can't get videos to work properly. They play for maybe a few seconds before they freeze and load for several minutes before playing a few seconds again, and then it repeats. It's extremely frustrating.
I'm watching on a 4 month old PC. I've tried getting it to work on Firefox, Microsoft Edge, and purposefully installed Chrome just to see if that browser would work, but the problem exists with all. The app at least plays episodes, but it does freeze and load there at times too with the newest app update, usually in relation to an ad. Is there anything that can be done to fix this?

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    Hello dreamsoffate,

    We're sorry to hear that you're having web video player issues.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

     

    Thank you,
    Charisse

    Viki Community Team Member

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