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[Closed] Getting the "Something Went Wrong" message on every drama

I cant seem to play any dramas. Everytime i try, new or old dramas, I get hit with this error:

Oh no! Something went wrong.

Please try refreshing this page. If the problem persists, check out the Viki Status page.

 

I am using Google Chrome on PC and my Chrome is up to date with Version 88.0.4324.182 

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    Hello all,

    Thanks for your patience while our team was looking into this issue.

    Do also try to update Widevine CDM to the latest version on your web browser. This is essential for smooth video playback, particularly DRM content.

    You can refer to our FAQ for the instructions, and this link for more details.

    If the issue still occurs after, please let us know the browser version and operating system you're using. You can find the info here.

    Best,
    Michelle

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  • Hello,

    Thank you for writing in to Viki Community Support.

    To make sure this is not a browser issue can you please try the following?

    1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
    2. Log out from your account
    3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
    4. Ensure your browser is up to date.
    5. Close the browser and restart it again.
    6. Check that you have Protected Content enabled on your browser. [Settings > Privacy and Security > Site settings > Scroll down to 'Protected Content' and toggle the switch to allow sites]
    7. Log back into your Viki account
    8. Try again from another browser (eg. Microsoft Edge/Firefox)

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • To check that it's not a device issue - does the same issue occur on your other browsers (eg. Firefox/Edge)?
    • To check that it's not a connection issue - does the same issue occur while you are connecting to another internet network or mobile data?
    • Are you able to play any episodes from this show - Imaginary Cat ?

    Thank you so much for your help. 

    Best,
    Michelle

    0
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  • Hi 

    I have this same problem. I have tried all of those steps. It works on my safari but not my chrome. It's been like this for over a week. 

    I have been watching it on safari but I would also like to see if I can get it back to working on chrome. I can browse the viki site fine on chrome but when I go to play a video it says "oh no! something went wrong... please try refreshing the page". No matter how many times I refresh it does not work.

    -1
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  • Hello,

    We're sorry to hear that you're still facing issues on your Chrome browser even after the troubleshooting steps. 

    Our team will be looking into it and we will let you know again once there are any updates.

    As we're not able to provide an estimated date for the fix now, we suggest watching on your Safari browser or on your other devices. You may view our list of supported apps here as well.

    We appreciate your patience and understanding in this matter. 

    Best,
    Michelle‍
     
    0
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  • I am also facing the same issue, please help it's been weeks now. I tried to play other dramas it still says the same this.

    I am using google chrome.

    -1
    댓글 작업 고유 링크
  • Hi mon7,

    Please try the troubleshooting steps listed in the previous post first to see if it helps with your issue.

    If the issue still persists after, we suggest watching on another browser or on your other devices. You may view our list of supported apps here as well.

    We will let you know again once there are any updates from our team. We appreciate your patience and understanding in this matter. 

    Best,
    Michelle‍

    0
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  • I am getting this too and I have reloaded many times. It's a bit frustrating because I only watch dramas on chrome. If you soon find a fix to this please let me know.

    0
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  • I am also having this issue. I've done all of the steps above but I keep getting the oh, no pop up. I am a bit frustrated because I just got premium yesterday. It works on my phone but not on anything else regardless of the browser I am using. Please fix this soon thanks.

    0
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  • I am also facing the same problem, I can't watch anything on my laptop's chrome browser. I can only watch from my phone.

    0
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  • I am facing the same problem on my tablet. It's been so long since I am facing this problem. Plss do something.

    0
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  • Hi gargpihu881_351 - As yours is a separate issue on the Viki app, our team will be assisting you directly on your open ticket you have with us. 

    Hi lucyandrade16_525 and everyone else with this issue:

    Do also try to update Widevine CDM to the latest version on your web browser. This is essential for smooth video playback, particularly DRM content.

    You can refer to our FAQ for the instructions, and this link for more details.

    If the issue still occurs after, please write to our Help Center at bit.ly/VikiHelp with your browser version and operating system you're using. You can find the info here. We will get back to you as soon as possible.

    Thank you,
    Michelle

    0
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