the video isnt playing

genevietran09_282

2021년 01월 15일 09:18

i was watching while you were sleeping and when i came back to watch it it was loading so i tried to exit and go back in i even restarted my computer too. After i checked to see if my other k dramas would play and they didn't either.

댓글 6개

공식 댓글

Michelle (CX)
2021년 01월 18일 07:14
Hi all,

We're sorry that you're experiencing issues with the web video player.

To make sure this is not a browser issue can you please try the following first?
1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
2. Log out from your account
3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
4. Close the browser and restart it again.
5. If you're using Firefox, check that you have DRM enabled. [Menu > Preferences > Scroll down to 'Digital Rights Management (DRM) Content' and check the box to play DRM content]
6. Log back into your Viki account
7. Try again from another browser (eg. Chrome/Firefox/Edge/Safari)
If you're still experiencing the same issue after, please comment and share with us:
- Does this issue occur on all browsers you have?
- If you are using Firefox browser, have you selected the DRM check box?
- Your internet speed. Please share with us the download speed by going to this website.
We will follow up via a ticket on the Help Center after.

Thank you,
Michelle
댓글 작업 고유 링크
omarabdullahi2005_432
2021년 01월 15일 14:14

same here

0

댓글 작업 고유 링크
sali_rose
2021년 01월 15일 20:33

same for me too

0

댓글 작업 고유 링크
matthew_ibis
2021년 01월 15일 20:50

I have had that problem MANY times on this site.

0

댓글 작업 고유 링크
Ahriah
2021년 01월 17일 04:21

Me too.

0

댓글 작업 고유 링크
tinydinosaur
2021년 01월 17일 08:41

https://support.viki.com/hc/en-us/community/posts/360052903293/comments/360015210973

0

댓글 작업 고유 링크

댓글을 남기려면 로그인하세요.

원하는 것을 찾지 못하셨나요?

새 게시물