1. Help Center
  2. 커뮤니티
  3. Community Forum
답변함

[Solved] Videos not working

Avatar
rcjv2005_2
팔로우

Getting the following error message when trying to watch video:

Oh no! Something went wrong.

Please try refreshing this page. If the problem persists, check out the Viki Status page.

 

0

댓글

댓글 12개
정렬 기준 날짜 투표수
  • 공식 댓글
    Avatar
    Michelle (CX)

    Hi all,

    Our team has made improvements that should help with the playback issues on Viki.com. 

    If you are still having technical issues, please send more details (screenshots included) to our Help Center at watch.viki.com/TechSupport and we will get back to you as soon as possible.

    Otherwise, thank you for your patience while our team was working on this. Happy watching!

    Cheers,
    Michelle

    댓글 작업 고유 링크
  • Avatar
    jkl3lei_125

    video is not working all day.

    0
    댓글 작업 고유 링크
  • Avatar
    jkl3lei_125

    video is not working all day.

    0
    댓글 작업 고유 링크
  • Avatar
    dopegirlswagjm013_83

    mine been doing the same thing all day  was 24 hours ago  hopefully they get it fixed 

    0
    댓글 작업 고유 링크
  • Avatar
    dopegirlswagjm013_83

    was fine 24hours ago*

    0
    댓글 작업 고유 링크
  • Avatar
    Michelle (CX)
    (편집된 시간 )

    Hi everyone,

    Our team is aware of this playback issue and they're looking into it. We'll share more updates when the fix is up.

    In the meantime, do consider trying some of these options:

    - For Microsoft Edge browsers, enable DRM:

    1. Copy and paste edge://flags into the address bar and press Enter
    2. Search Widevine using the search box
    3. When the entry appears highlighted in yellow, use the drop-down box and change the setting from Default to Enabled
    4. Close your current browser and open your browser once again for the changes to take effect
    5. Logout and log back into Viki.com

    - Watch on the Viki mobile app/ Connected TV app instead.

    Sorry for the trouble caused!

    Thank you,
    Michelle

    0
    댓글 작업 고유 링크
  • Avatar
    zmatejy_993

    It's saying my device is suddenly not compatible even tho it worked fine for past week. It plays a little then stops working and give me error. Sometimes it says something went wrong instead. I am using mobile app on s23 ultra.

    0
    댓글 작업 고유 링크
  • Avatar
    le194_617

    this has been like this for over 2 weeks for me it starts then buffs

    0
    댓글 작업 고유 링크
  • Avatar
    smalba05

    This is the second time this no playback happened. It is 5-6 days now and soon the subscription fee will be deducted from my card. When can I watch the dramas I was watching? Netflix charges almost the same but rarely they have a problem. You should waive or discounted us for the days we are not able to watch our dramas.

    0
    댓글 작업 고유 링크
  • Avatar
    smalba05

    WHEN CAN WE WATCH AGAIN THE K-DRAMAS? WHY IS IT TAKING SO LONG TO FIX THE PROBLEM? THEY ARE LOCKED THOUGH YOUR SERVICES ARE PAID.

    0
    댓글 작업 고유 링크
  • Avatar
    le194_617

    this is getting bad even my goggle now is starting to just buff getting tired of watching on my cell phone ? so why does it work on cell phone and not pc no more ?

    -1
    댓글 작업 고유 링크
  • Avatar
    laiskimberly1994_241

    O meu problema não foi resolvido!!

    -1
    댓글 작업 고유 링크

게시물 댓글 달기가 중지되었습니다.

원하는 것을 찾지 못하셨나요?

새 게시물