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[Closed] Subtitles for all Viki shows only appear when watching on iPhone, iPad & MacBook BUT no subtitles when watching shows on TV (casting with chromecast)

Subtitles appear only when viewing Viki shows on cell phone, iPad & MacBook BUT when casting/watching shows on TV, there are no subtitles. I have deleted Viki app and put it back on, logged off and logged back on, turned iPhone off & on but still experiencing same problem. Chromecast (3rd gen) is working good & connected to correct WiFi. I have submitted this problem and requested for support but keep getting the same auto generated response apologizing that my shows still have not been subtitled — which is not the problem I requested help with. Hope this can be resolved because I prefer to watch Viki shows on the TV. Thank you!
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    Hi All,

    Thanks for reaching out to Viki Community Support! 

    mrsvd_881, we've seen your ticket on the Help Center and it has been attended to.

    lahernandez, we will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion. 

    Thank you,
    Darl

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  • Having same issue - subtitles on iphone but when I try to cast, subtitles not showing up on TV. I do have subtitles on TV with YouTube and Netflix. 

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