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[Closed] I have Viki Pass Plus account but getting ads on Roku

I watch Viki through Roku on my tv. Since last week I've been getting ads even though I have Viki Pass Plus account. Also my watchlist and watch history disappeared. How to fix this?

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    Hello there chiclibrarian,

    Thanks for writing to Viki Community Support with your concern.

    As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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