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  • 正式なコメント

    Hi there, we thank you for your patience while the team was working on an investigation.

    We have released an updated version of the app that should resolve the problem. Please update your iOS application and make sure it's the version 22.11.1.

    Please let us know by submitting a ticket (bit.ly/VikiHelp) if the problem persists after the update. We will be happy to look into it for you.

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  • This person also has the same issue! https://support.viki.com/hc/en-us/community/posts/9380745946259--Closed-Video-not-loading Could you provide a solution in the comments so others can find help without waiting for a customer service rep to contact them on the side?

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  • Hi there megbrod_362,

    Thanks for writing Viki Community Support with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Best,
    Darl

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  • Hi everyone who is facing this issue,

    Our team is aware that some downloaded titles on the iOS app might not work: 

    • The video will only play for 2-3 seconds with the Viki intro screen
    • An error message screen "Oh no! Something went wrong" might appear

    While we are looking into a fix for this, do can consider watching on your other non-iOS devices in the meantime. We appreciate your patience and will share more updates once we have them.

    Thank you,
    Michelle‍

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  • I have the same problem and email the CS, but still they didn’t give any solution to this problem.

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  • I have also been having the same issues for about a month now. Is there a solution this yet?

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  • We understand and acknowledge this issue with offline viewing on iOS devices. Please know that the team is working hard on an investigation and finding the root cause. We will provide an update when possible!

    -1
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  • Hi, this issue happened to me starting yesterday, 10/26.  The previous day (10/25) I had been able to watch a downloaded video, but now--nothing plays, even though it downloads.

    Please fix!  No wi-fi at our house, so being able to download makes all the difference. This is the main reason I pay for VikiPlus, not basic or canceling the service.  Thanks!!

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  • I’m having the same issues. It’s so annoying “thinking “ that your all set and have downloaded stuff to watch then when you get in a plane. NOTHING works. If I has known I would have downloaded on Netflix. It’s very upsetting. Please fix this soon and you should put a message up to unsuspecting people who think there downloads will actually play.  🥺😥😩😭

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  • I have the same problem. When are you going to provide us a solution?

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  • Any updates on this?

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  • I am having the same problem. I was able to watch Viki downloads on my iPad using iOS since I started with Viki, and I've only had this problem in the last few weeks. I'd really like to hear about the solution - "watch it on a non-iOS system" is not a fix for me.  Thank you.

     

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  • I’ve been having the same issues for months! I’m trying to be patient but why hasn’t this been fixed yet? I pay to have downloads, if I can’t download shows to my iOS device this feature is useless and we shouldn’t have to pay for it. Please fix the problem!

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  • I agree with Kate--I pay for Viki Pass Plus, just for the ability to download.  Without that ability I might as well have Standard.  There must be many users with iOS devices---and still no solution from Viki?

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  • Same here. I have been having this issue now for months, and I travel a lot.  I feel like the customers who have been having issues should get some sort of credit.

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  • @ Viki, why is there no disclaimer or announcement regarding this? If it is not working for iOS customers then you should temporarily disable the function on the app. This is a very deceiving way of running your business.

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  • I completely agree with the most recent comments. I have asked repeatedly for a timeline on when this will be fixed and Support cannot provide any kind of estimate. Viki should: 1) Add a disclaimer so no one gets the nasty surprise of not being able to play all their downloads when on a plane or otherwise unable to access Wi-Fi. 2) Provide an update on when this will be fixed. 3) Offer a partial refund (I have an annual pass) or a complimentary subscription extension.

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  • Upgraded my pass just for the download feature since I watch while I walk and was so disappointed when I saw the “uh oh something went wrong” message. Emailed support and they had no resolution and no update. Googled to see how long this had been going for and I can’t believe it’s been months and months and nothing has been solved or updated. I feel so sorry for those who got an annual pass.

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