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[Solved] Viki app on iOS keeps crashing

Recently downloaded Viki version 22.8.1 on iOS 15.6.1 on iPad Air. 
App kept crashing. 
did a shut down and restart, still crashes

deleted app and re-downloaded, still crashes

5

コメント

20件のコメント
  • 正式なコメント

    Hello everyone,

    We have released an updated version of the iOS app that should resolve the problem. Please update your application and make sure it's version 22.8.2.
     
    For other technical issues or if the problem persists for you after the update, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.
     
    Thank you,
    Michelle

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  • Same problem. 

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  • Same here. I’ve deleted and restarted multiple times. Reset my internet and reset my iPad. Nothing works.

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  • I’m using an iPad iOS15.6.1 and it suddenly started happening around 4pm Eastern time. I rebooted my iPad and the app is still crashing.

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  • Same. Was working fine today until I updated the app. Now it crashes upon opening. Have deleted app, restarted iPad, reinstalled app, nothing works.

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  • I suspect it’s the iOS version the app is incompatible with. App is working on my phone and I have yet to update the phone OS yet.

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  • Same here.  This has been happening to me for the last 3 days.

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  • Same problem since I updated my iPad this morning. App works on my iPhone but crashes on my iPad. Having to watch Fairy and Devil on iQIYI app instead.

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  • Same issue on ipad.  Unsuccessful with deleting, reinstalling app, rebooting device several times.

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  • Same issue.

    iPad updated and Viki crashes. Tried all kind of things too. Didn’t help.

    Some problems could come from Apple itself. When I googled I found some posts that there are performance problems in some apps on slightly older devices since iOS 15.

    Hope Viki’s programmer are finding a workaround soon.

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  • Hi Everyone, 

    We're aware of the crashing issues with the latest update of the Viki app on iOS. Our team is working on fixing it as soon as they can.

    In the meantime, we suggest watching on Viki.com or our other supported apps.

    We are sorry for the inconvenience! We will post updates here once the issue is resolved.

    You can also refer to our Twitter page @Vikistatus for more immediate support updates. This page can be accessed without owning a Twitter account.

    Best, 

    Roselyn

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  • Same issue on IPad . Was fine until today , now when I try to open the app as soon as it starts to load the images the app closes down . I have rebooted the IPad but still won’t work.

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  • Im having the same problems.

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  • Viki official acknowledges that there is a problem with their app and the latest iOS update however there’s no further update afaik. The update from iOS is important as it patches a security issue so I’ll need to update my phone soon. Going to the Viki.com site to watchh a show, as suggested, on any of the mobile devices forces you to open the app. Completely useless! I may have to terminate my account and sign up with someone else if this is not resolved in a few more days.

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  • I just now went to the website to watch a show (app had been crashing since recent update).   I clicked on “watch episode in app” for a show, and was directed to the App Store where I was able to update the app today.   Since updating today the app has been working fine for me.   Do not wait for the App Store to push an update notification, update manually and your problems should be solved.

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  • Yup! This time deleting and reinstalling the app worked!

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  • Installing and deleting the app didn’t work for me, and I’m getting the same crash on Viki.com.  

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  • New update fixed it. Thank you!

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  • Update didn’t fix it for me. Uninstalled app, rebooted device, re-installed the app today. Twice. Still can’t watch downloads offline. I have tried downloading from four different networks which were all working fine until a few days ago.

    I can still stream, but downloads will not play offline OR on Wi-Fi.

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  • Hi charlyntrenier_42,

    As you could be facing a separate issue, our team has responded to your ticket on the Help Center to gather more information. 

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Michelle

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