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[Closed] Viki app won't load without wifi

I have viki plus and downloaded a show, but the app won't load on airplane without wifi
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    Hello toanngu88_151,

    Thanks for writing to us with your Offline Viewing concern.

    As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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