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[Closed] You seem to be using a proxy or VPN

Hi, I tried everything that VIKI suggests to do and I´m still seeing the error. I don´t use VPN.  I would be grateful for any other way to fix it. Thanks

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    Hi adamholub66_342,

    Thank you for writing to Viki Community Support.

    If you are seeing the You seem to be using a proxy or VPN’ error message on your screen, this means that our system has detected that you are using a VPN, proxy, or "unblocker" service. Our content is available in specific regions and Viki’s Terms of Use prohibit users from using technology or other means to circumvent our content protection mechanisms.

    However, if you see the error message while trying to play content that you believe is available in your region, please try following the steps listed in this VPN troubleshooting guide here.

    If you are still seeing the error message after you’ve disabled proxies, VPN services, or any other internet traffic routing software, please try these troubleshooting steps first to see if it helps solve your issue:

    1. Please submit this report, then try to reset your device. You will be redirected to an external website and by completing the report, you will be sharing your data with external parties.  If you still see this error message, please wait 24 hours from when you have submitted the report before trying to watch again. 
       
    2. Try deleting the cache and cookies of your device as well to see if this helps. For more information on how to do this, please see this FAQ here

    We hope this helps!

    Best,

    Darl 

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hi Yesterday I submitted the report and it was more than 24hr I also tried to delete the cache and cookies this isn't help either. Are there any chance That the problem is not on my end? Thanks

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  • Hello adamholub66_342,

    Thanks for writing back to us. 

    We will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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