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[Closed] Subtitles stopped working Ipad Pro

I tried opening a trouble ticket and got a canned response that the show has not yet been subtitled but that is not the issue as the entire series is subtitled 100% in English. I was watching To Be A Brave One episode 26 and about 2 minutes in the subtitles just stop every time on this episode. Yet other shows that I just recently watch from other series are still 100% working. This is only happening on my Ipad Pro and not on my desktop computer. I have tried deleting and reinstalling the app multiple times as well as checking the general accessibility settings for the Ipad. Nothing works and I am a Pass Plus member. How do I get assistance or does someone know of a more recent fix? I want to finish this series and don't want to have to always use my computer. How do I get help if support doesn't read the trouble tickets properly and just sends a copy and paste reply?

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  • 正式なコメント

    Hi lynda_clopp_539,

    Thanks for writing to us!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion and multiple requests.

    Regards,

    Ellen

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  • I guess I should have added that I always watch through the Viki app and everything is updated to the most current version. 

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  • Oddly I think it is only episode 26 because the following episode seems to be working fine on the Ipad. Hope you can resolve this issue and perhaps tell me if there is a solution if this happens in the future. 

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