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[Solved] new shows are "blocked" but my account is current

Tried to watch some new shows but got the "blocked" message.  Updated my credit card account for Viki Pass but account was current.  

Can you help?

Thanks

3

コメント

15件のコメント
  • 正式なコメント

    Hi all,

    Thanks so much for your patience with us! Our engineers have gotten back to us and this Roku issue has been fixed. Please try to reinstall the channel first if you're still encountering problems. 
     
    If you continue to experience this issue after, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Thank you,
    Michelle

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  • This is on my Roku device too

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  • I have the same problem

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  • Now the message reads "oops, something went wrong, try again later"

    Please help, I am forced to watch Disney until you get VIKI up and running again.

    1
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  • My app is doing the same on my Roku device TV.  I'm in the US

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  • What is going on, all of a sudden programs that I have been watching are saying it is blocked.

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  • Same thing is happening on my account when I try to watch through my Roku Viki app.

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  • Same thing is happening on my Roku Viki app. I can see the episode on web browser. Though, that doesn't really help when I am trying to watch on my TV.

     

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  • How it is showing some of my drama are blocked

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  • I also am having issues with blocked content on my Roku TV, I was just watching the show yesterday!!

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  • I am experiencing the same thing, account current, but seeing blocked drop box messages to every movies I have tried to open. I too live in the US

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  • Viki Support - are you on this?

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  • Hello everyone,

    Thank you for reaching out to us.

    We're sorry that you're experiencing this issue regarding Roku. Our team is aware of it and will be looking into it as soon as they can.

    We've also forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

    In the meantime, you may try watching from another supported device.

    If you have any other concerns, you may reach out to us at: bit.ly/VikiHelp

    We appreciate your understanding and patience on this matter.

    Thank you,
    Marc‍

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  • Same issue here on Roku.   Paid subscription. Working fine on iPad .

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  • First thing this morning, checked several of the shows that were "blocked" yesterday.  They were working.  However, there were a few new shows where I continue to get the message about something went wrong, try again later.

    So it seems there is a little progress.  Good luck all.

    Jack

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