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Error in processing payment

Hi,

 

A couple of days ago, my subscription ended unexpectedly and now its asking me to resubscribe, but the site doesn't process my payment.

 

thx

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    Hi bwmarco_824,

    Thank you for reaching out!

    We're sorry to hear you're having issues subscribing to Viki Pass.

    A charge can be declined by the credit card's issuing bank at any time and can happen for a variety of reasons. For more details, please check that your card is a supported payment mode and read this article first. 

    If you're still having issues, what we suggest is to:

    • Try to use another billing card
    • Contact your bank to check if your card is valid for this purchase. 
    • Subscribe via your iOS/Android Viki app instead. See the 'Subscribing on Mobile' section here for detailed instructions. 

    Otherwise, do write to us via our Help Center (bit.ly/VikiHelp) with more details:

    • How are you trying to subscribe? Via web on Viki.com/pass ? Or on the mobile app through iTunes/Google Play Store?
    • Was there an error message shown when you were trying to subscribe?
    • A screenshot/photo of the error message or page you see

    Hope this helps!

    Best,

    Marc

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