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[Solved] Viki not working on TV with Roku device

All other streaming channels are working on Roku/TV, except for Viki.  I am experiencing the following issue:  all of a sudden today Viki stopped working.  The circle spins and takes me back to the Roku Home Screen.  I am paid up on my subscription.  I have performed all the troubleshooting recommended by Roku and Viki.  At one point I got a screen asking me to sign in to my Viki  account and link to Roku which I did, but this did not solve the issue.

Please resolve.  Thank you.

 

15

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66件のコメント
  • 正式なコメント

    Hi everyone,

    Thank you for your patience with us! We hear and understand your frustrations and are very sorry that you were unable to access Viki on Roku over the weekend.

    We’re glad to let you know that this issue has now been resolved and you should be able to watch your favorite shows on Roku again.

    

For subscribers affected by this downtime, our team will be providing a coupon to extend your subscription. We will reach out to you with more details within the next few weeks. 


    [!] IMPORTANT FOR SUBSCRIBERS: 

    If you have not previously posted about this issue on Community Forum or submitted a ticket through our Help Center via your Viki Pass subscription account, please write to us here by 30th April 2022 to ensure that the coupon email reaches you. Do also remember to:

    • Write to us from the email address linked to your Viki Pass subscription account
    • Indicate this on the subject line of the submission form: Coupon for Roku Downtime - April 2022

    For any questions or further assistance, please contact our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible. 

    Thank you,
    Michelle

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  • Your not the only one having the same problem, their are quite a few.

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  • Having same issue. Did all recommend steps too. Viki is only app not working.

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  • Same issue and troubleshooting failed. Roku update today to 11.0.0.

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  • Same issue I just sent in a report I tried deleting and redownloading and nothing has fixed it

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  • Having same issue. troubleshoot...didn't help... Viki is only app not working.

     
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  • It's the same issue for me, and I just updated Viki on my Roku, and it's aggravating that I can't get to the home screen and watch anything! 

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  • Having the same issue-followed all the trouble shooting steps of removing/installing-log off/sign off off/log in/sign in and its still not working.

     

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  • Having same issue. Fixit please...

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  • Same issue. There is nothing on viki status page addressing a known issue, either.

    0
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  • same issue, what is going on?

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  • Hi everyone,

    We're aware of the crashing issues with the Roku Viki Channel. Our team is working on fixing it as soon as they can.

    In the meantime, we suggest watching on Viki.com or on our other supported apps.

    Sorry for the inconvenience! We will post updates here once the issue is resolved.

    You can also refer to our Twitter page @VikiStatus for more immediate support updates. This page can be accessed without owning a Twitter account.

    Best,
    Michelle

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  • Same issue. I’ve been trying to install/un-install for 3 hours now

    1
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  • Same issue!! Bummed!!

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  • It also made me log in, but it continues to go to Home Screen. When will this be resolved?!?

    1
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  • Viki app worked on my PC  laptop just fine. BUT, that's not what I want to do, dragging out the HDMI cable, etc. Please get the Viki app to work on TV with ROKU.

    0
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  • Y’all are killing me!!! My show was getting sooo good!!! 😭😭😭 fix it! Fix it now!!! 😭😭😭

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  • I started binge watching "Another OH Hae Young" yesterday. I paused on episode 15 at 1:30 this morning. Woke up to the not- working buffering issue. Please fix soon. Thank you!

    0
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  • Last night and until now, still not working 😴

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  • My workaround:  When the menu becomes visible while Viki is loading I select the left direction arrow on my Roku remote.  This takes me to the menu where I can select mylist and the program and episode i want to watch. Hope this helps.

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  • I tried uninstalling & reinstalling Viki version 22.4 on my Roku. Still not working yesterday or today 4/21. I left feedback on the Roku. The channel will attempt to load for about a second or two and then just goes back to the home screen. Unfortunately the left arrow workaround did not work for me :(

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  • Same problem. I went to load the app today and I was logged out. Logged in using the code and poof the app crashed.  Now when I try to load it and attempts then crashes again. 

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  • it’s been hours now. All I wanted to do was watch Queendom 2 and watch the episode before the new one. I hope this gets fixed soon :(

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  • Let me know if you cannot fix it I will unsubscribe. My life is on hold!!! :(

    1
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  • Same issue here

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  • @ce_ward_376 Thx for the work around. Can get to my watch list but not home page. So some kind of glitch with home page loading I think.

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  • Viki is not working in Roku, hoping you guys can fix it as soon as possible, because we are paying the right account for the subscription..Thank you. 

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  • I tried clicking on the Viki App on my Roku Ultra streaming device and it froze up the Roku device, had to unplug the roku ultra and restart it. Viki app has been a problem since Wednesday when it updated to the new version. Viki needs to reimburse us for our subscriptions.... 

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  • I'm having same issues on roku for over 23 hours. Please fix.

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  • Wish they would give an update or some sort of timeframe to having this issue will be resolved.

    1
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