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[Closed] Subtitles suddenly stopped working on Roku

I clicked on Viki as I do every night but I was logged out for some reason. I logged in and went to watch The Sleuth of the Ming Dynasty, but there were no English subtitles! I've tried everything I can think of. I've deleted the app and reinstalled, logged out and back in, changed the language from English to German, but no subtitles appear. It shows up on my laptop (which doesn't work well enough for that to be a solution), but not on my TV. I've got Viki 2.18 build 0. 

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    Hi there,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

     

    Best,
    Darl

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