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  • Hello nabaafaf89_242,

    Thank you for contacting Viki Community Support. We're sorry that you're experiencing this video issue on the Viki app.

    Could you first please try the following:

    1. Delete and Reinstall the Viki app
    2. Reboot your device
    3. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • Does this occur when you use 3G/4G?
    • What's your device and Operating System version?
    • What version of the Viki app are you using? You can find it on the app settings.
    • For Android users, please download the SafetyNet Test and share your results with us.
    • Your internet speed. To test this download this application and share the results: Android
    • Screenshot of the issue or the error message you see.

    Thank you so much for your help. We will look forward to your reply.

     

    Best,

    Kristoffer

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