[Closed] Having problem playing all videos on my Mac

• 正式なコメント

  

  Suijin

  2021年09月23日 10:22

  Hello gsb4zr2md4_320,

  Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

  To make sure this is not a browser issue can you please try the following?

  1. Log out from your account
  2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
  3. Close your current window, then launch a new window
  4. Log in to your Viki account
  5. Try again from another browser

  Are you still experiencing these issues? If so, could you please share with us the following information?

  • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
  • Your current location
  • A screenshot or screencast of the error message or issue
  • Your console log and network HAR file. For more information on how to locate these, click here.

  Please let us know if you have further questions and we would be happy to look into it for you

  All the best,
  Suijin

   

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

  コメントアクション Permalink
• 

  elena_mi_689

  2022年06月01日 00:08

  I am having the same problem!

  0

  コメントアクション Permalink
• 

  Darl

  2022年06月02日 09:10

  Hi there elena_mi_689,

  Thanks for writing to us with your issue.

  We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

  Please help to respond there too as this post will be closed to prevent multiple requests confusion.

  Best,
  Darl

  0

  コメントアクション Permalink

投稿コメントは受け付けていません。