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Chrome cast isn’t displayed as an option anymore

I have recently rebooted my chrome cast and now the cast button won’t show up on the app. It worked great until I rebooted the chrome cast. I have uninstalled and installed the viki app a few times. Chrome cast shows up initially and then asks permission to use the local network. Once I say “ok” the little cast icon disappears. What’s happening?
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    Hello Mia,

    Thanks for writing in! I’m sorry to read you're experiencing these issues with Chromecast.

    To make sure this is not an app issue can you please try the following?

    1. Log out from your account
    2. If you're on an Android device, clean the cache and cookies on your device: https://support.viki.com/hc/en-us/articles/115009846708-How-to-clear-app-data-and-cache-on-Android-device
    3. Uninstall and reinstall both the Viki and Google Home app on your device.
    4. Turn your mobile device off and on again.
    5. Reboot your Chromecast device from the Google Home app.
    6. Turn off your internet router, wait 30 seconds, and turn it back on.
    7. Make sure Chromecast is connected to the same Wifi network as your device. Also do note that they are either on the same 2.4GHz or 5GHz wifi network.
    8. Log back in to your Viki account and try casting again.

    If you're still facing issues with not seeing the Chromecast Icon, do know that the icon is controlled by Chromecast services itself and we have no ability to make it appear on our end.

    You may still see this icon on other services/apps but do know that other apps may be using other casting protocols in which we don't support.

    I hope this helps explain the situation. If there's anything else, please let me know.

    Cheers,
    Mia

    Viki Community Team

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

     

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