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[Closed] Black Screen

I access the viki app through apple TV.  While watching, the video stops and the screen just turns black.  The sound and subtitles continue but with just a black screen. The other movie apps on my apple tv are fine. Only the viki app gives me this problem. 

What should i do?

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  • Hi ginc4_342,

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device and this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Mia

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