Sound and video not synced on Strong Woman Do Bong Soon

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  Lyn

  2021年08月16日 14:41

  Hello osbornk_897,

  Thank you for writing in to Viki Community Support. We're so sorry that you're experiencing this video issue on the Viki app.

  Could you first please try the following:

  1. Uninstall and reinstall the Viki app from your device.
  2. Turn your device off and on again.
  3. Log back in to your Viki account by following the steps here.
  4. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

  Are you still experiencing these issues with the video player? If so, can you please provide the following information?

  • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)

  • What's your device and Operating System?

  • Video or screenshot showing the issue 

  Thank you so much for your help. I'll look forward to your reply.

  Best regards,

  Lyn
  Viki Community Team Member

  Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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