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  Anj

  2021年08月13日 07:17

  Hi 260202865382336_671,

  We're sorry to know that you're experiencing issues with Viki on your iOS device! The reason why you might not be seeing benefits from your subscription is because your iTunes subscription is not linked to your Viki account yet.

  To fix this, please take the following steps:

  1. Make sure you are logged in with the Apple ID you used to subscribe in your iOS device's Settings. If you can't log into your Apple ID on your device, please click here.
  2. Log in to your Viki account on the Viki app.
  3. At the menu at the bottom, tap on ME
  4. Tap on the Settings icon at the top right corner
  5. Scroll down to the Viki Pass section and tap on Restore Purchase

   

  If you do not see a Restore Purchase option, please take the following steps:

   

  1. At the menu at the bottom, tap on Home
  2. Tap on 'Get Viki Pass'
  3. Scroll down and tap 'Restore Purchase Now'

  If the Restore subscription did not work and you're still unable to see your Viki Pass benefits kindly try logging out of your Viki account and log back in.

  If this didn't help, do try uninstalling and reinstalling the app from your device.

  Should you still experience problems restoring purchase or accessing your Viki Pass benefits, please let us know.

  Thank you,
  Anj

  Viki Community Team Member

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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