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[Closed] Video Not Loading

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jean_stricker
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Anybody experiencing problems with videos not loading on iPhone or iPad? For the past 2 days I continue to get an error message: Oh no! Something went wrong. We are looking into it as you are reading this. Please try again in a few minutes. I keep retrying but the program keeps streaming, does not load, and the error message comes back up. I pay the yearly premium for Viki and never experienced this.
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    Permanently deleted user

    Hello there,

    Thank you for writing in to Viki Community Support. I'm so sorry that you're experiencing this video issue on the Viki app.

    Could you first please try the following:

    1. Delete and Reinstall the Viki app
    2. Reboot your device
    3. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • Does this occur when you use 3G/4G?
    • What's your device and Operating System version?
    • What version of the Viki app are you using? You can find it on the app settings.
    • Your internet speed. To test this download this application and share the results: Apple
    • Screenshot of the issue or the error message you see.

    Thank you so much for your help. I'll look forward to your reply.

     

    Best,

    Kristoffer

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    evans_lovella_440

    My Viki pass is not recognized on my TV

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    Michelle (CX)

    Hi evans_lovella_440,

    Thanks for writing in to us with your issue.

    As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center shortly.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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