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[Closed] How does the proration work?

I had Viki Standard for the majority of July and then decided to upgrade to Viki Plus in order to watch Plus shows. The link for how Viki charges for upgrades says they will prorate the amount you'll pay for the upgrade depending on, I guess the days you still have left from Standard. I did the upgrade and was charged 9.99, which is full price. I was just wondering when would I get my proration credit...will I eventually get it refunded...Does anyone that has done this know how it works??
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    Hi iris_cristy_ramirez_427,

     

    Your ticket on the Help Center has been attended and we'll be closing this to prevent confusion of multiple requests.

     

    Kind regards,

    Anj

    Viki Community Team Member

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