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Why cant i download the viki app on my firetv?

i found the app on my tv but when i go to the download button it says unavailable
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    Hi peacefrog665_384,

    Thank you for writing in.

    We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

    1. Which device and model number are you using?
    2. A screenshot of the issue or any error messages you might see.

    We look forward to hearing back from you soon!

     

    Thank you,

    John Rey
    Viki Community Team Member

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

     

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