[Closed] Watch History is not saving

• 正式なコメント

  

  Anj

  2021年07月04日 01:28

  Hi All,

  Sorry to hear you're experiencing this issue.

  Kindly note that the Continue Watching list will take about 15-30mins to be updated. Also, dramas/movies must be played for at least one minute. 

  If you’re Continue Watching list hasn’t been updated after 30 minutes,  may you try the following?:

  1. Log out from the Viki app
  2. Delete and Reinstall the Viki app
  3. Log back in to Viki

   

  Thank you,
  Anj

  Viki Community Team Member

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  shishishi

  2021年07月02日 13:20

  I too am having the same problem. I hope this can be resolved immediately and quickly! 

  2

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  sofiahuffy_571

  2021年07月04日 16:19

  Hi Anj I have tried all of those things and Viki still isn't working for me

  4

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  nugushon15_937

  2021年07月06日 17:42

  I am having the same problem. We watch about 5 on air shows and older shows as well. It's confusing when it doesn't keep up with what show we have watched all of or part of and we have to sort through them until we find out where we were at.

  0

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  rebeccaorona_618

  2021年07月08日 01:19

  I’m having the same issue. It’s not saving my watch history on my phone or on my Roku. I’m watching multiple shows so this is extremely annoying. What is the fix? What was mentioned previously did nothing.

  0

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  Anj

  2021年07月08日 02:48 (編集済み 2021年07月08日 02:49)

  Hi All,

   

  Thank you for that information. We're really sorry for the inconvenience you're experiencing. Our team is aware of the Continue Watching/Watch markers issue.

  Rest assured that I forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible. We'll be closing this post to prevent confusion of multiple requests.

   You can follow our progress here:

  https://support.viki.com/hc/en-us/community/posts/4402988586387

  Hope this helps for now. We appreciate your patience and kind understanding on this matter. 

   

  Thank you,

  Anj

  Viki Community Team Member

  -1

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