Error Viki on Amazon FireStick

I can't access the Viki app on my Amazon Firestick...it's not the firestick because all of the other apps are working. When I try to access Viki, it says "Error connecting to server, please check your network connection and try again"

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  • Hello,

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your Fire TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. Your Amazon Fire TV device model/version (Refer to this page for a reference list: https://www.amazon.com/gp/help/customer/display.html?nodeId=201640900)
    2. A screenshot/picture of the error message or issue.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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