[Closed] Mr. Heart

• 

  Michelle

  2020年11月20日 09:29

  Hello, 

  Thanks for writing in!

  I’m sorry that you're experiencing issues with Viki on your Roku TV Device.

  To make sure this is not a channel problem can you please try the following?

  1. Log out from your account
  2. Uninstall and reinstall the Viki channel from your device.
  3. Turn your device off and on again.
  4. Log back in to your Viki account by following the steps here.

  Are you still having the same issues with the Viki channel? If so, can you please provide the following information?

  1. Which device and model number are you using? (Go to the Roku homepage > Settings > System > About)
  2. The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
  3. Which specific episodes are causing this issue or are you referring to the movie version of Mr. Heart?
  4. A screenshot/picture of the error message or issue.

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  alexismccraney_100

  2020年11月23日 03:42

  Yes I still have the issue. The roku model is 423x -Roku 3. And the the version of viki is 2.10. I’m having the issue with all the episodes of mr. heart. And I’m not sure how to attach a screenshot to this.

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• 

  Michelle

  2020年11月25日 10:42

  Hi alexismccraney_100

  Thanks for writing back to us.
  
  We will be reaching out to you via a ticket on the Help Center shortly so you may provide supporting information needed.
  
  Please help to respond there too as this post will be closed to prevent multiple requests confusion.
  
  Hope this helps!
  
  Cheers,
  Michelle

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