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[Closed] applied for weekly but got charged for yearly

as the title suggests, i originally bought a weekly plan but for some reason, they changed my plan and charged me for a yearly subscription. i submitted two tickets two days ago and they've ignored both of them. please give me my money back. i have already opened a dispute with my bank. 

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    Hi there,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Cheers,
    Michelle

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